AffinityDNA Refund Policy:

This refund policy should be read in conjunction with our full Terms and Conditions.

You can also view our Privacy, Cookie and Refund policies here:

  1. PAYMENT AND CANCELLATION

1.1 The Company will not accept an Order for Services from the Client until full payment has been received.

1.2 For credit card payments, the credit card charges are absorbed by the Company. For all other payment methods, the Client is responsible for any charges incurred in the payment transaction. All funds received by the Company must be the full price quoted in the Price List and net of any charges, before the Company will process the Service.

1.3 The Client has three months to send their samples back from the Order of Service (referred to as the Expiry Period). If the Client fails to send the samples within this timeframe, the account will be closed. The Company will charge a reactivation fee to re-open the account and process any samples sent after the Expiry Period (refer to Appendix 1 for charges). After a period of one year the account will be deleted and re-activation will not be possible.

1.4 To cancel a test purchase, please submit your request in writing via email, including the reason for cancellation. Cancellation requests made through Live Chat or by phone cannot be processed.

1.5 Refunds will only be issued to the original payment method used for the transaction.

1.6 Refunds will be issued for the following valid reasons: receipt of damaged or defective products, receipt of incorrect items, or cancellation of the purchased test due to extenuating circumstances (reviewed on a case-by-case basis).

  1. REFUNDS POLICY

2.1 If the Service is cancelled before the Company issues the client a kit, then a full refund will be offered.

2.2 If the Service is cancelled after the Company has issued a Kit to the Client but before the Client returns the samples, a postage and administration fee will be applied (see Appendix 2). This fee applies only within the Expiry Period.

2.3 If the Service is cancelled once samples are received at the Company then no refund will be due.

2.4 Due to the personalised nature of the Kit, which is customised for each Client, the Service falls outside the Distance Selling Regulations.

Appendix:

1. Cancelling Order Before Shipment of Samples

UK – GBP£ 25.00
Europe – EUR€ 35.00
USA – USD$ 40.00
Canada – CAD$ 50.00
South Africa – ZAR 490.00
Other – USD$ 50.00

Applicable within 3 month Expiry Period

2. Reactivation Fee / Archived Cases

UK – GBP£ 50.00
Europe – EUR€ 60.00
USA – USD$ 65.00
Canada – CAD$ 70.00
South Africa – ZAR 815.00
Other – USD$ 65.00 (subject to location)

*Applicable within a 3 month Expiry Period.

Review for Brighton Home DNA Paternity Test

Thank you very much for the quick response and service

L.D.
May 2018
DNA Paternity Test Feedback

Very fast delivery & results, would highly recommend it

C.B.
July 2017
Paternity Test Kit Review

Thankyou and for the updates all the way through and a fast service.

M.P.
February 2019
DNA My Dog Test Review

Really happy with this. Money well spent. Thank you.

D.J.
February 2017
DNA My Dog Canine Breed DNA Test Review

Excellent service, second to none, great communication. I was guided through the whole process bespoke to the email I sent them directly and I felt I had a genuine service. Would highly recommend as it will help me be proactive for my dogs health in future years. Very grateful.

J.M.
January 2017
Paternity DNA Test Kit Review

You guys have honestly just kick started my life!! I’m buzzing

S.B.
March 2021
DNA My Dog Review

Firstly, we must say how totally impressed we have been with the very high level of service and support from you Guys, especially from you as you have been our main contact… great result backed up by first class service and support from you Guys... Well done

L.M.
October 2017
At Home Paternity Test Review

Thank you to all that work at Affinity, you have helped me to ease a lot of stress off my heart & mind & I am forever greatfull. Thank you again

J.K.
November 2019
Paternity DNA Tests Review

Thank you so much for dealing so efficiently with the two DNA tests that I sent to Affinity. I would definitely recommend your company to anyone else who I know who needs similar.

P.D.
June 2017
Wisdom Panel Insights Dog Breed DNA Test Review

100 per cent *****

D.C.
November 2016
Sibling DNA Testing Review

Thank you very much for quick results and all your help, and we certainly know if we need to know anything or have any questions we can contact you 🙂 thank you so much again !!

C.D.
April 2019
Home DNA Paternity Test Feedback

Thank you very much indeed for your service I am very satisfy for the fast results.

R.M.
August 2017
DNA My Dog Canine Breed Test Review

Just a short note to say thank you for the results you sent. The service was very quick and efficient and we were kept informed at all stages.

A.T.
January 2017
Home Paternity Testing Review for AffinityDNA

Thank you for your email of the test resalts, and also thank you for getting the resalts to me as quick as you have, there was an urgency to have the resalts before registering my daughter on the 9th so I just wanted to say thank you for getting the resalts back to me in time, many thanks

K.J.
October 2018
Dog Allergy Testing Review

Please forward my praise to your superiors with regards to your customer attention - thank you for all the communication at all times, and making sure all OK. Much appreciated. 1 day into eliminating salmon oil from her diet (daily supplement I was giving her for for her arthritis) and the turkey menus she is considerably better, all in 24 hrs. Can’t wait to see how she improves within a few weeks of elimination.

L.S.
April 2021
Siblings DNA Test Review

Thank you so much for your quick reply and explanation it’s very much appreciated and thank you for the great work you guys do.

J.B.
April 2022
DNA My Dog Results Review

Wowwwww thank you sooooo much for the results, looking at each individual breed you can piece together all her traits and stances. THANK YOU SOOOO MUCH.... well happy 🙂

S.B.
January 2022
AffinityDNA Test Review

Professional understanding and very respectful

R.L.
December 2018
Forensic DNA Testing Review

I’ve just received the results. Your service has been impeccable. I really appreciate all your help, thank you so much.

F.G.
October 2021
Father and Son Paternity Test Kit

Thank you so so much mark for your fast response with the results. You have absolutely made my families life with this.

J.C.
July 2020
Parentage DNA Test Review

Thankyou so much for this service. It is a massive relief for me to have the doubt of parentage removed. It has changed my world Thankyou.

N.S.
February 2020
Mars Wisdom Panel Insights Dog Breed DNA Test Review

Exactly as described, excellent service, thankyou.

T.R.
November 2016
Paternity Test Kit Feedback

Thank you so much for a speedy and comprehensive service. I am very pleased and impressed

A.K.
June 2020
Sibling DNA Test Review

Excellent service fab customer support

N.R.
July 2017
Paternity Test for Father and Child Review

Thank you a great result I was hoping to be the father great service at a great price.

W.B.
June 2020
Paternity Test Review for AffinityDNA Brighton

amazing thankyou - fast brilliant service

C.D.
June 2018
DNA Paternity Testing Feedback

Thanks you very much and very reliable and very easy to use very well explain

V.G.
October 2017
Home Paternity Test Review

Grazie gwntilissimi e serissimi. Mi avete dato un ottima notizia.

I.S.
July 2017
Home DNA Paternity Test review for AffinityDNA

Super fast delivery. Discreet packaging. Many Thanks

C.M.
September 2018
DM Test for Dogs Review

Just a note to say thank you again for sending results in the post, which I received today. Your service & kindness is exemplary.

K.F.
August 2020
Wisdom Panel 2.0 Insights Dog Test Review

Brilliant service, got here so quickly too. Very pleased Got results quickly.

B.H.
November 2017
2 Children Paternity Test Kit Review

Thank you for the test results and a quick professional service.

F.K.
May 2020
Paternity DNA Testing Kit Review

Thank you and your team for a quick, professional turn around.

A.C.
May 2019
Maternity DNA Test Review

This test was worth every penny. The service I received was second to none. I was impressed by how fast my e-mails were answered. I really had to take this test and now we can put the whole thing to rest. I would recommend it to anyone looking for answers.

G.S.
April 2019
DM DNA Test for Dogs Review

Thank you! Honestly, your quick response and helpfulness has been a breath of fresh air.

D.S.
March 2022
Prenatal Paternity Test Review

Thank you so much for the great service and fast results

J.T.
March 2021
Review for Home DNA Paternity Test from AffinityDNA

5***** seller 5***** service and delivery excellent cannot rate enough thanks again

D.C.
August 2018
Review for AffinityDNA

Many thanks for good service.

T.P.
March 2017
Ancestry DNA Test Review

The expertise extant in your organisation is obvious in your reporting and I am so pleased that I decided not to go with some other, ‘popular’ option.

L.S.
January 2019
Wisdom Panel 2.0 Insights Dog DNA Test Review

Item was shipped promptly and delivered within a few days on my address in the Netherlands. Receipt of the returned DNA was confirmed just as promptly. Perfect.

H.C.P.
November 2016
Siblingship DNA Testing Review

Thank you thank you thank you from the bottom of my heart. 60yrs of misery unfolded. Thank you

L.W.
May 2019
Mars Wisdom Test Feedback

Arrived promptly - easy instructions - up to date progress report.

V.H.
July 2017
Home DNA Paternity Testing Kit Review

Very prompt delivery and discreet packaging. Good price. Thanks!

R.T.
January 2018
Wisdom Panel Dog DNA Test Feedback

Very happy with kit easy instructions and to use and great communications via e-mail so far would recommend to any dog owner

J.B.
January 2018
DNA My Dog Breed Test Feedback

Fantastic service from all the team

L.M.
October 2017
Infidelity DNA Test Review

Thank you very much for your help in this (very difficult) matter. I sincerely appreciate the service.

T.H.
May 2019
DNA Paternity Test Review

Great service, very helpful and results were received earlier than advertised. Would definitely recommend.

S.D.
May 2017
Home Paternity Test Review

Perfect 🙂 Thank you 😉

A.K.
May 2017
Degenerative Myelopathy Test Review

Amazing very fast delivery and so much detailed information!

L.W.
January 2021
Paternity Testing Review

Really good price & fast dispatch. Kit was easy to use with easy to follow instructions. Text message upon reciept test great communication & fast results would deffo recommend this kit & at the moment the price is well worth it.

M.L.
July 2017
Infidelity DNA Testing Review

Thank you for being so understanding and responding so quickly to my queries. Absolutely faultless customer service.

R.C.
September 2019
Wisdom Panel Dog Breed DNA Test Review

Extremely happy thank you

N.J.
May 2017
Sibling DNA Test Kit Review

Again, thank you so much, the journey with Affinity DNA has been fast, efficient and the technical help amazing from beginning to the end.

J.F.
March 2021
Wisdom Panel 2.0 Insights Dog Breed DNA Test Review

Excellent - thanks 🙂

C.S.
November 2016
Mars Wisdom Panel 2.0 Dog Breed DNA Test Review

Amazed at the results! Also, excellent website with lots of helpful info.

C.S.
November 2016
Coeliac DNA Test Review

Again, thank you so much for offering a very comprehensive test, combined with fantastic customer service. It's really enabled my daughter and I to fully make the changes we need to improve our health.

J.E.
January 2019
DNA Paternity Testing Review

Very happy all round with the service... Thank you..

W.C.
August 2017
Home Paternity Testing Kit Review

Thank you very much for this! I appreciate your email and your result! This has brought a huge relief, tears to eyes! Thankyou for your service! Worth every penny if not more!

A.G.
October 2021
Dog Allergy Test Kit Review

We had our dog allergy tested with you last year. We were advised that it is not a good enough test by our vet and many others online. This however couldn't be more wrong. We used the results to remove foods from her diet and even hypo-allergenic shampoos etc. Since she turned 1 years old we had her allergy tested by blood at the vet to see if she had out grown any of these allergies. The results were exactly the same as we were given by yourselves. Everything in red she is still allergic to. Without your help I'm not sure how we would of been able to help her in her first year. Especially given that she is allergic to almost everything hypoallergenic.

P.P.
September 2021
Home Paternity Test Kit Review

Thank you so much, honestly changed mine and my families life. Happy Christmas you just made mine 🙂

P.I.
December 2019
Father Son Paternity Test Review

Thank you for our results I must say the communication and service were outstanding.

N.W.
July 2020
Affinity DNA Paternity Test Review

Thank you so much for the quick results. I just wanted to say how amazing this company had been. You have had brilliant communication throughout. Fast postage, quick results and brilliant customer service. I couldn't reccomend you enough.

J.G.
May 2019
Siblingship DNA Test Review

Thank you so much for your great service and speed. Much appreciated.

T.R.
July 2017
Review for Home Paternity Test from AffinityDNA

Absolutely fantastic. Received quickly very easy to follow instructions, sent back they Emailed me to say they have received.  swabs, 4 days later yes he's the DADDY. No complaints perfect service

J.S.
August 2018
Mars Wisdom Panel Breed Test Review

Quick delivery well packed just got results today very happy with this service

S.B.
August 2017
Father and Daughter Paternity Test Kit

I am over the moon with the service, thank you very very much.

A.P.
November 2020
Paternity Test Review for AffinityDNA

From asking about splitting the kit on order, comms were excellent. I had a secondary query unrelated to the Paternity test that Mark investigated & provided advice on even though it wasn't relevant to my purchase. I was kept informed at every step & had my result after 3 days despite knowing and accepting it can typically be 5 days. Buy with confidence for an excellent and fairly priced service.

P.G.
October 2018
Paternity Test Feedback

A* highly recommended!!!!!

P.T.
August 2017
Mars Wisdom Panel Dog Breed DNA Test Review

Fast delivery and so pleased with the results.

A.W.
February 2017
Paternity DNA Testing Feedback

Perfect Service.!! Many Thanks.!!

J.W.
September 2017
Wisdom Panel 2.0 Dog Breed DNA Test Review

Whole process worked no problem. Very informative.

A.M.
December 2016
AffinityDNA Paternity Test Review

Great service and communication by Mark. Highly recommend!

J.Y.
November 2018
AffinityDNA Review for Home DNA Testing Kits

The care by the lab was second to none, they kept my son updated all the way.

J.M.
September 2018
AffinityDNA Paternity Test Review

Very fast service and results, highly recommended.

J.W.
February 2019
Home DNA Paternity Test Review

Brilliant, every time I sent a message they message back within minutes. Very good.

S.B.
April 2017
DNA My Dog Breed Test Review

Fantastic and great service. Thanks x

J.H.
April 2017
AffinityDNA Paternity Test Review

Thanks for the great service

J.L.
January 2019
Wisdom Panel Dog DNA Test Testimonial

I've just received my results from my dog dna test. I had my doubts as to how genuine this is, but I am absolutely delighted. Thank you for your help x

T.K.
May 2017
DNA Paternity Tests Review

Thank you so much Mark, roller coaster of emotions but absolutely buzzing I’ve finally got what I wanted after 3 year of knowing. Really appreciate your work and will definitely recommend your services to other people who need ur service. Regards One happy dad

D.H.
January 2020
Affinity Paternity Test Review

I wish to say "big thanks" to you (and all who work with you) for your really exemplary communication and professional relationship with me.

B.B.
April 2020
Immigration DNA Testing Review

Thank you very much for your very prompt and professional service.

R.C.
January 2017
Wisdom Panel Dog Breed Test Review

Great item! Very happy w the quality and w the fast delivery!

A.V.
October 2016
Paternity Test Feedback

Thanks top service .... superb!

D.B.
June 2017
DNA My Dog Breed Testing Review

Great deal really helpful recommended.

N.B.
December 2016
Wisdom Panel 2.0 Dog DNA Test Review

Really pleased with the service from this company. Completed wisdom panel 2.0 insights dog DNA test very pleased with the up to date progress given. I have just received results from the DNA test for my dog happy and so surprised with results. Thank you to all involved with this test.

J.M.
January 2018
Wisdom Panel Insights Dog DNA Test Review

Wow, fastest delivery ever on Amazon - ordered at lunchtime and delivered first thing the next morning.

S.D.
October 2016
Dog Allergy Test Review

I would like to say thankyou for the test it answers why Guinness has been having eye issues, I knew it was an irritant and now we know its grass. thanks very much for the service.

P.R.
July 2019
Wisdom Panel Test Review

Excellent quick delivery, after activating kit online and sending samples away I received my results very quickly, very pleased, thank you.

J.J.
March 2019
Baby Gender Test Review

Thank you so much for sharing the results with me. I am really happy and impressed with your team's service and quick responses all the time. Affinity DNA service is really impressive and I must recommend this to my friends and family. 🙂

K.P.
June 2022
Dog Allergy Testing Kit Review

Hello Team, I would love to thank all involved in testing my dog allergies. Since that test she finally lives her life itch free as it enabled us to avoid products causing her allergic reaction. I am very grateful for this report as her health massively improved after we removed all listed products from her diet. Since that time I have been suggesting other dog owners which battle similar issue to use your service. 5* from Blue.

J.P.
October 2022
Home DNA Paternity Testing Review

Very fast results given with good communication.

R.D.
February 2018
Paternity DNA Test Review

Thank you for your test. Had results and it has given our family peace of mind now we know and she is my first grand-daughter so a lovely outcome.

S.G.
August 2017
Health and Fitness DNA Test Review

Many thanks for your support and the excellent service provided by your company.

A.B.
September 2020
Home Paternity DNA Test Review

Thankyou so much!! The resulting wanted, you have been brilliant throughout, will always recommend you.

L.F.
January 2020
Home Paternity Tests Review for AffinityDNA

First class service

A.E.
August 2018
Brighton DNA Testing Review

Great communication, Any questions answered quickly. Quick delivery and quick results!

C.T.
April 2018
Wisdom Canine Breed Detection Test Review

Great results, many thanks.

A.B.
August 2017
DNA My Dog DNA Breed Identification Test Kit Feedback

Excellent service many thanks A***

M.E.
June 2017